Gardeners Hoxton Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Hoxton provides gardening and related outdoor maintenance services to residential and commercial customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a fair, clear, and practical framework for the provision of Hoxton gardening services, including regular maintenance, one-off visits, seasonal work, and selected specialist tasks. These terms apply alongside any written quotation, service specification, or job confirmation issued by us.

The wording below is designed for general use and should be read carefully before proceeding with any booking. It explains how appointments are made, what is included in the price, how payments are handled, when cancellations may apply, and how liability is limited. It also sets out requirements relating to green waste, garden materials, and lawful disposal. Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law.

References to we, us, and our mean the service provider operating as Gardeners Hoxton. References to you and your mean the customer or person authorising the work. If any part of these terms is found to be unenforceable, the remainder shall continue in full effect. Where a particular service requires additional conditions, those conditions will be explained in the quotation or before work starts.

1. Booking Process

Bookings for gardening services in Hoxton are accepted subject to availability, suitability of the site, and our ability to carry out the work safely and lawfully. A booking may be requested by telephone, email, online form, or another accepted method of communication. A booking is not confirmed until we have accepted the request and, where applicable, issued a quotation, estimated price, or appointment confirmation.

When you request a booking, you must provide accurate information about the property, access, type of work required, known hazards, parking restrictions, pets, water supply, and any special instructions that may affect the service. If the information provided is incomplete or inaccurate, we may revise the quote, adjust the appointment, or decline the work. Gardeners Hoxton is not responsible for delays or extra costs caused by misleading or omitted information supplied by the customer.

We may ask for photographs, site measurements, or a pre-visit assessment before confirming a job. For larger or more complex projects, a quotation may be based on a visit and inspection of the garden. Any estimate given before inspection is provisional only and may change if the actual conditions differ from those described. Once the booking is accepted, we will aim to attend on the agreed date and within the agreed timescale, but arrival times may be approximate unless otherwise confirmed in writing.

2. Services, Access, and Customer Responsibilities

Our services may include, without limitation, lawn care, hedge trimming, pruning, planting, clearance, soil preparation, weeding, bed maintenance, and general outdoor upkeep. The exact scope of the work will be set out in the booking confirmation, quotation, or job notes. Any task not expressly included should be treated as excluded unless agreed separately. We reserve the right to refuse to perform work that is unsafe, illegal, environmentally unsuitable, or outside our competence.

You must ensure that we have safe and reasonable access to the site at the agreed time. This includes access to gates, pathways, driveways, and any required utilities where relevant. You are also responsible for securing children, pets, valuables, and fragile items before work begins. We will take reasonable care while working, but we are not liable for loss or damage caused by items left in exposed or obstructive positions.

Where work is being carried out on planted areas, lawns, or hard landscaping, natural variation and pre-existing condition must be expected. Pruning, cutting, and clearance can change the appearance of a garden, and results may differ depending on season, weather, plant health, and previous maintenance. Gardeners Hoxton does not guarantee plant survival, regrowth, flowering performance, or long-term outcomes unless such guarantees are expressly given in writing.

3. Prices and Payments

Prices are usually based on the type of work, estimated duration, labour required, materials, equipment, waste removal, and any special site conditions. Quotes may be fixed-price or estimated. A fixed price applies only to the scope of work described and assumes no material change in the job. If extra work is requested or necessary due to unforeseen conditions, additional charges may apply.

Unless stated otherwise, payment is due upon completion of the service on the same day. We may require a deposit, advance payment, or staged payment for larger jobs, repeat work, or orders involving materials. Acceptable payment methods will be confirmed in the booking details or invoice. If payment is not made by the due date, we may charge reasonable recovery costs, suspend further services, or refuse future bookings.

All quoted prices are exclusive of any charges clearly identified separately, such as specialist waste handling, material purchases, parking costs, or access-related fees. If VAT applies, it will be stated where relevant. Any discounts or promotional pricing are discretionary and may be withdrawn at any time before a booking is confirmed. We are not bound by verbal price indications that have not been confirmed in writing.

4. Cancellations, Rescheduling, and Delays

If you wish to cancel or reschedule a confirmed booking, you should notify us as soon as possible. Where notice is given sufficiently in advance, we may agree to rearrange the visit without charge. However, late cancellations may result in a fee to cover reserved labour time, travel preparation, or materials already purchased. The amount charged will be reasonable and proportionate to the circumstances.

If we arrive at the property and are unable to access the site, begin the work safely, or complete the service because of circumstances within your control, this may be treated as a late cancellation or wasted visit. In such cases, the full or partial appointment fee may still be payable. Weather conditions, operational issues, illness, traffic disruption, or force majeure events may require us to postpone a visit. If we must delay or reschedule, we will aim to give notice as soon as reasonably possible.

Where a job is dependent on weather or seasonal suitability, we may advise a change in timing for the quality or safety of the work. For example, heavy rain, strong winds, frozen ground, or drought conditions can affect the ability to carry out garden maintenance properly. Hoxton gardeners may therefore alter the appointment schedule where necessary to protect the property, the plants, and our team.

5. Liability and Limitations

We will carry out services with reasonable skill and care. If we fail to do so, our liability will be limited to the re-performance of the service, a suitable reduction in price, or another remedy required by law, depending on the circumstances. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not responsible for damage arising from hidden defects, pre-existing weakness, structural failure, poor soil condition, disease, pests, root damage, defective fixtures, or other issues that could not reasonably have been identified before work began. We are also not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or inconvenience, except where such exclusion is prohibited by law.

Customers should inform us in advance of buried cables, irrigation systems, fragile edging, concealed services, nesting wildlife, protected species, or any other hazard that may affect the work. If such matters are not disclosed and damage or delay occurs as a result, responsibility may rest with the customer. Any advice we give about plants, treatments, or garden care is given in good faith, but the final decision to act on that advice remains yours.

6. Waste, Green Waste, and Disposal Regulations

All waste created during the service, including cuttings, branches, weeds, turf, soil, pots, packaging, and general green waste, must be handled in accordance with applicable UK waste regulations. Unless agreed otherwise, waste remains the property and responsibility of the customer until it is removed, recycled, composted, or disposed of under an agreed service arrangement. We may offer waste collection or removal as an additional service, subject to separate charges and lawful disposal arrangements.

Customers must not ask us to dispose of materials illegally or to mix waste in a way that breaches environmental requirements. Where waste is removed by us, we will take reasonable steps to ensure it is transferred to a lawful facility or treated in a manner consistent with relevant regulations. Certain items, such as contaminated soil, invasive plant material, chemical containers, treated timber, or non-green waste, may require separate handling, additional charges, or refusal of collection.

If the job generates excessive waste beyond the scope originally quoted, we may revise the price or arrange alternative disposal. You are responsible for ensuring that any hazardous substances, sharp objects, asbestos, or restricted materials are identified before work begins. We reserve the right to stop work if we discover waste that cannot be lawfully handled within the original agreement.

7. Materials, Plants, and Equipment

Where we supply plants, soil, mulch, fertiliser, or other materials, we will aim to provide items that are suitable for the agreed purpose. However, natural products can vary in size, colour, quality, and performance. Substitutions may be made where a particular item is unavailable, provided that any substitute is of broadly equivalent quality and function. Ownership of supplied goods transfers only when full payment has been received.

If you supply materials yourself, you are responsible for ensuring that they are fit for purpose. We do not accept responsibility for defects, delays, or poor performance caused by customer-supplied products unless we have been negligent in using them. Our tools, machinery, and equipment remain our property at all times. You must not use, move, or tamper with our equipment without permission.

Any plants installed or maintained by us are subject to normal horticultural risks, including transplant shock, weather stress, and seasonal dormancy. We cannot guarantee survival unless a written guarantee is expressly included in the service terms. Planting decisions should be made with consideration of light levels, soil type, drainage, and maintenance needs, all of which may change over time.

8. Complaints and Service Issues

If you believe a service has not been delivered as agreed, you should raise the issue within a reasonable time after completion. We may ask for photographs, a written description, or an opportunity to inspect the work. Where a legitimate issue is identified, we will consider an appropriate remedy, which may include a return visit, partial refund, or another fair solution depending on the circumstances.

Minor variations in finish, timing, or appearance do not necessarily amount to a breach of contract, especially where the work involves living material, weather-sensitive tasks, or natural surfaces. We aim to resolve concerns professionally and promptly. If a complaint relates to waste handling, safety, or property damage, we may suspend further services until the matter has been reviewed.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any dispute cannot be resolved informally, the parties may seek mediation or another appropriate form of alternative dispute resolution before commencing court proceedings.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. This agreement forms the full basis of the service relationship unless varied in writing by both parties. Any failure by us to enforce a right on one occasion does not waive our right to enforce it later. For clarity, these conditions apply to all garden maintenance services provided under the Gardeners Hoxton name, subject to any specific written exceptions.